FAQs
Welcome to the FAQs section. Here you will find answers to common questions about our online store, products, shipping, returns, payments, and policies. If your question is not listed, please contact our support team at support@peachandpockets.store.
Orders
Q1: How can I place an order?
A: Orders can be placed directly through our online store. Browse our collection, select items, add them to your cart, and complete checkout.
Q2: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed for shipment. Contact support immediately for any changes.
Q3: How will I know if my order is confirmed?
A: A confirmation email will be sent once your order is successfully placed.
Q4: Do you offer gift wrapping or personalized messages?
A: Currently, we do not provide gift wrapping or personalization services.
Shipping & Delivery
Q5: Which countries do you ship to?
A: We currently ship to customers within the United States only.
Q6: How long will my order take to arrive?
A: Estimated delivery is 4–6 business days. Handling time is 1–2 business days, and transit time is 3–4 business days.
Q7: How can I track my order?
A: Tracking information will be provided via email once your order has shipped. Contact support if tracking details are missing.
Q8: Do you offer expedited shipping?
A: Currently, we provide flat-rate standard shipping only. All orders are shipped using reliable carriers.
Q9: What happens if my order is lost or damaged in transit?
A: Contact support within 48 hours at support@peachandpockets.store. We will assist you according to our Return And Refund Policy.
Returns & Refunds
Q10: What is your return policy?
A: We accept returns within 30 days for defective, damaged, or incorrect items. Returns for other reasons are accepted provided the product is new and unopened.
Q11: Who is responsible for return shipping?
A:
- Peach And Pockets covers shipping for defective, damaged, or wrong items (prepaid label provided).
- Customer covers shipping for returns due to personal reasons.
Q12: How long does it take to receive a refund?
A: Refunds are issued to the original payment method within 10 business days of receiving and inspecting the returned item.
Q13: Can I exchange a product?
A: Yes, exchanges are accepted for eligible products. Contact support to initiate the exchange process.
Payments
Q14: What payment methods are accepted?
A: We accept major credit and debit cards (American Express, Diners Club, Discover, JCB, MasterCard, Visa).
Q15: What currency do you use?
A: All transactions are processed in USD.
Q16: Is my payment information secure?
A: Yes. We use secure checkout, SSL encryption, and compliant payment processors to protect your information.
Store & Business Information
Q17: What is Peach And Pockets?
A: Peach And Pockets is an online-only store offering a curated selection of clutches and handbags in the United States.
Q18: How can I contact the store?
A: Preferred contact method is email at support@peachandpockets.store. We also provide live chat and chatbot support during business hours.
Q19: What are your business hours?
A: Monday – Friday, 09:00 AM – 05:00 PM (GMT-06:00). Emails received outside business hours are responded to on the next business day.
Q20: Can I follow Peach And Pockets on social media?
A: Yes. Follow us for updates and announcements:
Q22: How can I provide feedback?
A: Customers can share feedback or suggestions via support@peachandpockets.store.
Technical Support
Q23: I’m experiencing technical issues on the website. What should I do?
A: Contact our support team via email with a brief description of the issue. Screenshots help us resolve the problem faster.
Order Assistance
Q24: I need help placing or tracking my order. What should I do?
A: For any order-related assistance, contact support@peachandpockets.store with your order number and details. Our team will assist you promptly.
Contact Information
Business Name: Peach And Pockets
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-06:00)
Business Email: support@peachandpockets.store
Business Address: 1960 Woodland Hills Dr, Missouri City Texas 77489, United States